Essential Due Briefs Off-white
The modern briefs from Matteo's Essentials Due collection have a soft touch, are breathable and provide an elegant and simplified look for the modern gentleman's everyday use.
- Contrasting colors of waistband and fabric, providing a sophisticated classy aesthetic
- Exclusive design, with tension seams strategically designed to highlight the male body shape
- Exclusive Matteo fabric made with TENCEL™ Modal
- Built-in seams and double layered front compartment (pouch)
- Raw front label with Matteo logo
- Raw Matteo Vitrus back label
Matteo Size Guide
- To measure your waist, measure around your hip bones (where the underwear waistband usually stays);
- To measure your hips, measure the region with the greatest circumference, which comprises the outermost part of the glutes.
Below we present two versions of the size chart, in inches and centimeters.
Size Chart (in)
| Size | Waist | Hip |
|---|---|---|
| in | in | |
| XS | 30.7 | 37.4 |
| S | 32.3 | 38.6 |
| M | 34.6 | 40.1 |
| L | 37 | 41.7 |
| XL | 39.3 | 42.9 |
| XXL | 41 | 44 |
Size Chart (cm)
| Size | Waist | Hip |
|---|---|---|
| cm | cm | |
| XS | 78 | 95 |
| S | 82 | 98 |
| M | 88 | 102 |
| L | 94 | 106 |
| XL | 100 | 109 |
| XXL | 104 | 112 |
In case of any questions, kindly contact Matteo Client Services team via chat or at help@matteoundergarments.com to support you.
Product information
Shipping
Our order processing time is fast (usually 1-2 business days). Shipping time may vary depending on your region, as described below:
United States - Usually 2-4 business days
Europe - Usually 2-5 business days
The estimated time of arrival or your order comprises order processing time plus shipping time.
Returns
At Matteo, we take pride in
crafting exquisite undergarments of the highest quality. However, we understand that sometimes preferences may differ. If you find that your Matteo undergarment does not meet your expectations, our Client Services team is at your
full disposal to assist.
Returns must be initiated within 30 days of the original delivery date.
To initiate return or exchange processes, kindly contact our team by email at help@matteoundergarments.com.
Kindly keep the undergarments in their original, unworn condition with all tags attached. We accept returns of unused and undamaged items according to our returns policy. Check our Refund Policy for more details.
PRODUCT FEATURES
HAUTE COUTURE MODELING
HANDCRAFTED
THE PERFECT GIFT
MATTEO ESSENTIALS
FINE ARTS MEET INTIMATE LUXURY
F.A.Q. MATTEO
Kindly check below some Frequent Asked Questions answered by our team.
What are the payment options available?
Oferecemos diversas opções de pagamento para sua maior facilidade, como cartões de crédito e débito, boleto e PIX.
Todos os pagamentos são processados através de gateways seguros para garantir a proteção de suas informações. Para compras feitas no Brasil, é necessário informar o CPF (Cadastro de Pessoa Física).
Bandeiras de cartões de crédito aceitas: Visa, Mastercard, American Express, Elo, Hipercard, Aura, JCB, Diners, Discover, Hiper, Hipercard, Credz, Cabal, SoroCred e Banescard.
How to be sure the product will fit?
The search for the perfect fit for the male body is one of Matteo's greatest obsessions. We offer a detailed measurement and size guide, which can be found above, under the "Size Guide" button next to the product description.
In addition, our Matteo Client Services team is available online, via chat or email, Monday to Saturday from 9am-8pm (for the US) and Monday to Saturday from 10am-8pm (for Europe) to help you find the most accurate size based on your preferences.
Is there any additional costs?
Matteo offers free express delivery on orders above 200 USD for US and above 200 EUR for Europe.
In case you order doesn't meet the threshold for free shipping, you can check the shipping costs on the checkout page.
Besides shipping costs (in the case you don't meet the threshold), there's no additional costs. Taxes and delivery duties (if applicable) are already paid by Matteo.
How can I track my order?
After the checkout, you shall receive email updates throughout the process, including the tracking code via email, as soon as the order is shipped. With this code, you will be able to track the status of your order in real time on the carrier's website. The tracking code will also be available on our website in the logged session.
Additionally, Matteo Client Services team is also available to assist you with this process, if necessary.
Can I make changes to my order after it's been placed?
We do everything we can to fulfill orders quickly and sometimes we cannot make updates after an order has been placed. Kindly contact our Matteo Client Services team as soon as possible so we can check if changes are still possible.
If the order has already been processed and shipped, a new order will need to be placed.
How long does it take to receive my order?
Our order processing time is fast (usually 1-2 business days). Delivery time may vary depending on your region.
United States - Usually 2-4 business days
Europe - Usually 2-5 business days
How can I contact customer support?
Matteo Client Services team is available online by chat or email, Monday to Saturday from 9am-8pm (for the US) and Monday to Saturday from 10am-8pm (for Europe) to support you with any questions or issues during your journey with us.
You can contact us by email or live chat on the website (icon on the bottom right corner of your screen). Furthermore, all our contact details can be found in the footer of our website.
help@matteoundergarments.com
How to return my items?
At Matteo we aim for perfection in our products and services. In case we do not meet your expectations, our team will support you to request for exchange or return of your items.
We offer a transparent exchange and returns policy. You may return your product within 30 days after you received your order, as long as it is in its original condition, with all tags and packaging in its original form.
To initiate return or exchange processes, kindly contact our team by email at help@matteoundergarments.com.
We accept returns of unused and undamaged items according to our returns policy. Check our Refund Policy for more details.
